At minimini and the minimini Group, we strive to provide even better services and satisfaction to our customers in our daily operations, including rental housing brokerage, management, and related operations.
While we are constantly learning from the many opinions we receive from our customers, we have observed a number of instances of behavior that could potentially harm the dignity of our employees or lead to a deterioration of the workplace environment. These include demands for services that exceed socially accepted norms, remarks that deny a person's character, and psychological attacks.
We have established this Basic Policy on Customer Harassment based on the belief that it is our responsibility to protect the human rights and physical and mental safety of our employees and to create a safe working environment.
Definition of Customer Harassment
We adopt the definition outlined in the “Corporate Manual for Measures Against Customer Harassment” published by the Ministry of Health, Labour and Welfare.
“Among complaints and behavior from customers and other parties, those where the means or manner of achieving the demand for said complaint or behavior are deemed unreasonable by social standards when judged against the appropriateness of the demand itself, and where such means or manner harm the working environment of employees”
Examples
- Abusive language, verbal assault, threats, coercion, intimidation, shouting, insults, extortion
- Excessive demands, slander, personal attacks, human rights violations, discriminatory or sexual behavior, threatening behavior
- Repeated similar demands, nitpicking behavior
- Demands via phone calls or in person for long periods of time, summoning at unreasonable times or to unreasonable locations, restrictive behavior
- Acts damaging the credibility of our company or employees via the internet, social media, etc., demands for employee dismissal, transfer, etc.
- Acts of assault and property damage
- Other demands or acts that our company reasonably determines constitute customer harassment
Response to Customer Harassment
If we determine that a customer behavior constitutes harassment, we will temporarily suspend or refuse service to that customer. Furthermore, if the harassment continues, we will consult with our legal counsel or the police as necessary and take appropriate action.
We will ensure that our employees can work with peace of mind by taking an organized approach to create an environment where they feel comfortable reporting to and consulting with supervisors and to provide guidance on appropriate response methods.
We will continue to provide even better services to build positive relationships with our customers, and we kindly ask for your understanding and cooperation regarding this basic policy.
minitech corporation, March 2025
グループの賃貸住宅物件管理を行う
